Privacy Policy
Carbonaurum ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in connection with our carbon fiber manufacturing and related services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Personal Information
- Contact information (name, email address, phone number, company name)
- Business information (industry, company size, project requirements)
- Billing and shipping addresses for orders and quotes
- Technical specifications and project details you provide
Automatically Collected Information
- IP address, browser type, and device information
- Website usage data, pages visited, and time spent
- Cookies and similar tracking technologies
- Referral sources and search terms
Business Operations
- • Process inquiries and provide quotes
- • Fulfill orders and manage customer relationships
- • Provide technical support and engineering assistance
- • Communicate about products, services, and updates
Service Improvement
- • Analyze website usage and optimize user experience
- • Develop new products and improve existing ones
- • Conduct market research and business analytics
- • Ensure security and prevent fraudulent activities
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
Trusted third parties who assist in operating our website, conducting business, or serving customers, under strict confidentiality agreements.
Legal Requirements
When required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In connection with any merger, acquisition, or sale of company assets, with appropriate notice to affected users.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request a copy of your data in a structured, machine-readable format
Opt-out
Unsubscribe from marketing communications at any time
Restriction
Request restriction of processing under certain circumstances
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
Essential Cookies
Required for basic website functionality
Analytics Cookies
Help us understand website usage patterns
Marketing Cookies
Enable personalized advertising (optional)
As a global carbon fiber manufacturer serving North America, Europe, Southeast Asia, and Belt & Road Initiative countries, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- • Adequacy decisions by relevant data protection authorities
- • Standard contractual clauses approved by regulatory bodies
- • Binding corporate rules and certification mechanisms
- • Your explicit consent where required by applicable law
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on:
Customer Data
Retained during active business relationship plus 7 years for legal compliance
Marketing Data
Retained until you opt-out or 3 years of inactivity, whichever comes first
If you have any questions about this Privacy Policy, wish to exercise your rights, or need assistance with your personal information, please contact us:
Privacy Officer
Data Protection Rights
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications to registered users (for significant changes)
- Providing prominent notice on our website for 30 days
Questions About Our Privacy Practices?
Our privacy team is here to help. Contact us for clarification on any aspect of this policy or to exercise your data protection rights.